Effective Date: May 25, 2018
Amway Website Privacy/Cookie Notice
This Website Privacy/Cookie Notice describes how Amway Gesellschaft m.b.H, Donau-City-Straße 7, 1220 Wien, Austria (hereinafter “Amway”) uses personal data collected or received from visitors (“Visitors”) of this website (“Website”). It also describes how we use personal data collected when you register as a Customer (“Customer”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices.
If you are an Amway Business Owner (“ABO”), please read our ABO Privacy Notice, which includes information about how we process your personal data when you are logged in on the Website as an ABO.
How We Collect or Receive Personal Data from You When you Visit the Website
Amway collects personal data from you through your use of the Website in various ways.
You may choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, Amway e-mail addresses, telephone numbers or online forms.
Where we ask you to provide us with your personal data, we will indicate whether providing the personal data is a statutory or contractual requirement, or a requirement necessary to enter into and/or facilitating a contract, as well as whether you are obliged to provide the personal data and of the possible consequences of a failure to provide the personal data.
- The following cookie is essential for our website to function.
This cookie keeps the technical session tracked
This cookie is used for load balancing
This cookie stores cart details for visitors
- The following cookies are not essential for our website to function and are generally used to provide, maintain and improve our services.
This cookie remembers the default language for the user
S_vnum, utag_main (Adobe/Tealium)
These cookies are used in order to collect information about the visitors’ use of our websites, including clickstream data and activity on the website. Information includes the number of visitors to the site, where visitors have come from and which pages they have viewed. All data collected via these cookies is anonymous and not user specific until a user logs in as ABO or Customer.
The Types of Personal Data We Collect From Visitors
Through the cookies listed above under the section “How We Collect or Receive Personal Data from You” we collect information regarding your website usage, IP-address, browser type and operating system. Also, in order to process your online purchases, we may collect your payment information and information relating to your product preferences and purchasing behavior.
In addition, through the communications channels made available on the Website’s “Contact Us” webpage, we collect your contact details, such as your name, email address, address, telephone number and fax number. You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
How We Collect or Receive Personal Data from You When You Are Registering as a Customer
Amway collects and receives personal data from its Customers in various ways.
We collect personal data from you when you register as a Customer on our websites. You may also choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of our websites, for example, Amway e-mail addresses, telephone numbers or online forms.
We also receive personal data of our Customers from the ABOs with whom the concerned Customers have an existing relationship (such as when Customers have bought Amway products from the ABO).
The Types of Personal Data We Collect From Customers
If you are registering as a Customer directly with Amway, we collect the following personal data from you:
- Contact information (e.g., name, postal or e-mail address, fax number and phone number);
- Date of birth;
- Login Information incl. Username, Connect ID and Password; and
- Payment information (e.g., bank account or credit card numbers);
- Product preferences, purchasing habits, purchasing history and spending behaviour; and
- Communication preferences.
In addition, when you communicate with us through various communications channels, we collect your contact details, such as your name, email address, address, telephone number and/or fax number. You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
We may collect other types of personal data in exceptional circumstances only. If we do need to process additional types of personal data about you, we will make sure that you are informed about the processing of your personal data and that there is a valid legal basis for doing so (e.g. your consent).
How We Process the Personal Data We Collect From Customers
We only process your personal data to the extent it is necessary (i) for the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our services; preventing and protecting us and others against fraud, unauthorized transactions, claims and other liabilities; and ensuring compliance with company policies and industry standards. For companies like Amway that have global business operations, processing customer’s personal data for internal administrative purposes is typically also considered a legitimate interest. As required under law, we have carefully balanced our legitimate business interests against your data protection rights.
In particular, we process the personal data we obtain about you to:
- Manage your registration as a Customer;
- Create and manage your online account;;
- Address your comments or inquiries
- Process your orders of products or services;
- Communicate with you;
- Bring you in contact with your ABOs (including providing your name, address, telephone number or e-mail address, purchases and purchasing history to your ABO);
- Operate, evaluate and improve our services and facilitate your use of our websites;
- Perform accounting, auditing, billing and collection activities; and
- Comply with applicable legal requirements, industry standards and our policies.
How We Share Personal Data
Amway does not sell, rent or trade your personal data. Amway does share your personal data with:
- Entities within the Amway group to whom it is reasonably necessary or desirable for Amway to disclose personal data;
- Amway Business Owners, to allow communication regarding product advice, ordering advice, product information for the products that you order from Amway and the Amway Business Opportunity;
- Processors who provide us with Infrastructure- or Platform- or Software-as-a-Service solutions, software development services, information system maintenance services, record management services or marketing services within, or outside the European Economic Area (“EEA”); and
- Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.
International Data Transfers
We transfer the personal data we collect about you to entities within the Amway group, including Amway’s mother company Alticor Inc. Some of them may be located in countries other than the country in which the data were originally collected. The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. When we transfer your personal data to other countries, we will protect that data as described in this Privacy Notice and in accordance with applicable law. For personal data originating from the European Economic Area (“EEA”) that are transferred to countries that have not been recognized by the European Commission as providing an adequate level of data protection, we have put in place EU Standard Data Protection Clauses to protect your personal data. For more information on EU Standard Data Protection Clauses please visit https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_de For more information on the locations of the Amway group entities, please visit www.amwayglobal.com. Furthermore, some of the third-party service providers that process personal data on our or Amway group entities’ behalf are located in countries outside the EEA that have not been recognized by the European Commission as providing an adequate level of data protection. In these cases, Amway has put in place measures to ensure that your personal data is adequately protected, including by having the third-party service provider entering into EU Standard Data Protection Clauses or by ensuring that the third-party service provider is certified to the EU-U.S. Privacy Shield. Please contact us using our contact details provided below, if you have any questions with respect to the safeguards we have put in place to protect your personal data when transferred outside the EEA (including how to obtain a copy or consult these safeguards).
How We Protect Personal Data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
How Long We Retain Personal Data
We store personal data only for as long as necessary to fulfill the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required otherwise by law.
Links to Other Websites
The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.
Updates to the Website Privacy Notice
Amway reserves the right to change this Website Privacy Notice at any time. If we change this Website Privacy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the Website Privacy Notice regularly.
Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected or erased, the right to restrict the processing of your personal data, as well as the right to data portability. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal. To exercise these rights, you should make a written request using our contact details set out below. If you are not satisfied with the way we handle your request, you may lodge a complaint with a supervisory authority.
You have also have the right to object, at any time, to the processing of your personal data which is based on Amway’s legitimate interests. Where we process your personal data for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.
How to Contact Us
If you have any comments or inquiries about this Website Privacy/Cookie Notice, if you would like to update information we have about you, or to exercise your rights, you may contact your local affiliate via the contact form or by letter: Amway Austria (Amway Gesellschaft m.b.H., Donau-City-Straße 7, 1220 Wien, Austria). You may also contact our Data Protection Officer by email (email@example.com) or letter (Data Protection Officer, Donau-City-Straße 7, 1220 Wien, Austria).